Fred beisse teaches computer information technology at lane community college in eugene oregon where he has designed and led courses in user support information analysis and visualization project management and geographical information systems beisse builds on more than 30 years of experience in computer management positions where he has been responsible for end user support computer . A guide to computer user support for help desk and support specialists beisse fred lane community college isbn 9781285852683 kostenloser versand fur alle bucher mit versand und verkauf duch amazon. Equip current and future user support professionals with the critical people skills and exceptional technical abilities necessary to provide outstanding support with fred beisses a guide to computer user support for help desk and support specialists 6e this useful guide focuses on the information resources and technical tools students need most to function effectively in a support position students develop the. A guide to computer user support for help desk and support specialists fourth edition focuses on key information and skills for user support professionals including troubleshooting and problem. Current or future user support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with beisses a guide to computer user support for h